Convert customer intelligence into happier and more loyal customers.

Dynamics 365 provides your service staff with a single view of each customer and allows them to deliver exceptional customer service through one unified interface.

Service intelligence

Analyse your customer interactions and data to identify trends, anticipate opportunities or issues, and collate key customer metrics into management dashboards. Use your valuable customer data to formulate a real-time strategic view of your customer service function and measurably increase customer satisfaction levels.

Multi-channel engagement

Dynamics 365 enables you to combine your service channels – from audio, to online to social media – into a single view so your staff can more quickly understand customer needs and more effectively communicate the answers.

Use Dynamics 365 to connect with your customers through one unified platform and deliver a consistently high level of customer service.

Multi-channel engagement

Customer self service

Dynamics 365 make it easy for your customers to serve themselves and find the answers they need. Give them access to knowledgebases so they can quickly find answers to common questions, or use your own community portal so customers can connect with peers and other experts to find answers. And when they need further support, customers can seamlessly transition to your assisted support.

Staff empowerment

Help your staff to more quickly and successfully resolve customer queries by giving them a single interface with all the required tools, guidance, and data in one place. Tailor their interface depending on their role and level of customer support. Pull data from other areas of Dynamics 365 to create a complete view of each customer.

 

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